Chargebackify prevents disputes before they are filed. Network alerts arrive roughly 40 minutes before a cardholder's dispute reaches your acquirer; inside that window a refund resolves the case and the chargeback is never recorded. Everything below explains how that works, what it costs, and where it does not help.
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A chargeback alert is a notification sent by Visa RDR, Ethoca or Mastercard when a cardholder disputes a charge with their bank, delivered before the dispute is formally filed. Acting inside that window, typically around 40 minutes, means the chargeback is never recorded against your account.
Representment fights a dispute that has already been filed. Even when you win, the chargeback still counts toward the ratio your acquirer monitors. Prevention resolves the case before it is filed, so it never enters that number.
Most Shopify merchants are live in under an hour: install the app, connect your processor, then run the rule set in dry-run mode for two weeks before any refund is issued automatically.
There is no monthly platform fee. You pay 20% of the value of each dispute prevented, dropping to 14% above the volume tier. Nothing is billed for alerts that arrive too late to act on.
The alert arrives, is matched to the exact Shopify order, evaluated against your rules, and either refunded automatically through your processor or sent to the approval queue. This runs in seconds.
Roughly 40 minutes between the alert and the dispute being filed, though it varies by network and issuer. Automation exists because that window is too short for manual review at any volume.
The rule set evaluates every alert and logs the decision it would have made without issuing a refund. Most merchants run it for two weeks before going live.
Nothing happens automatically. Unmatched alerts are surfaced for review rather than refunded on a best guess.
The fee is a percentage of the order value on each dispute that is prevented in time: 20% at standard volume and 14% above the higher tier. If an alert arrives after the filing window has closed, there is no fee.
No monthly platform fee and no contract on the standard plan. Enterprise customers can request an annual agreement where procurement requires one.
An alert that was matched to a Shopify order and resolved, by refund or by another rule action, before the dispute was filed with the network.
No. Alerts that arrive outside the window, or that cannot be matched to an order, are reported but never billed.
No. It acts after the order is placed, when a dispute is raised. There is no checkout friction and no customer is ever declined.
Yes. Rules are conditional on order value, fulfilment state, product and customer history. Anything above a threshold you set routes to an approval queue instead of refunding.
Visa RDR, Ethoca and Mastercard alerts, taken directly rather than through a reseller.
Yes. Multiple Shopify stores and processors run under one account with per-store thresholds, owners and reporting.
Install from the Shopify App Store and grant order and refund scopes. Orders sync so alerts can be matched, and refunds are issued through your existing processor credentials.
Shopify Payments, Stripe and PayPal, plus a REST API and webhooks for anything else.
Yes. The REST API exposes alerts, matched orders, rule decisions and refunds, and webhooks push each event as it happens.
No. Nothing is added to checkout and no customer-facing behaviour changes; refunds appear exactly as they would if you issued them by hand.
Install in dry-run mode and watch two weeks of your own alerts before a single refund is issued.
Chargeback prevention infrastructure, starting with Shopify. Alerts, refunds and ratio monitoring in one place.
Network rule changes, threshold updates and merchant teardowns. Once a month.
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