FEATURE 02

Decisions made once, applied every time.

Refund windows close in hours and nobody is watching the dashboard at 3am. You write the rules in plain conditions, and the system executes them inside the network deadline.

Install on Shopify See the full flow

1.4s

Median time from alert to refund issued

Actions available, from full refund to notify-only

14 days

Default dry-run period before anything runs for real

Why this exists

Prevention is a timing problem, not a judgement problem. The decisions are the same every night, which makes them exactly the kind of thing that should not require a person to be awake.

Write conditions in plain terms

Reason code, amount, fulfilment state, customer history, product or collection. Combine them with and, or and not, without writing code.

Choose the action

Full refund, partial refund, cancel the order, hold fulfilment, or notify only. Subscriptions can be cancelled in the same step.

Keep a human in the loop where it matters

Anything above a value you set goes to an approval queue instead of executing. Most merchants set that line somewhere between $300 and $800.

Specifics

Actions Refund full, refund partial, cancel order, hold fulfilment, notify only

Conditions Reason code, amount, currency, fulfilment state, order age, customer history, product, collection

Approval queue Value threshold configurable per store

Dry-run Default on install, no time limit

Execution Through your own processor credentials, idempotency keys on every write

Sandbox Fire synthetic alerts at your rules before enabling them

Limits worth knowing

A refund is still a refund

Prevention costs you the order value. It saves the fee, the ratio damage and the staff time, but the revenue is gone either way.

Fulfilled orders are harder

If the parcel has shipped, a refund may mean losing the goods too. Most merchants scope automatic rules to unfulfilled orders and route the rest to review.

Rules can be wrong

A badly scoped rule refunds things it should not. Dry-run exists because we would rather you find that out on paper.

THE OTHER THREE

FEATURE 01 Chargeback alerts Direct network feeds, delivered in under two seconds. FEATURE 03 Order matching Every alert resolved to a real Shopify order first. FEATURE 04 Ratio monitoring Your position against VAMP and ECP, updated daily.