At thousands of orders a day the dispute rate can be healthy and the absolute number still unmanageable. The problem is throughput: too many alerts for anyone to read.
A 0.3% dispute rate on 90,000 monthly orders is still hundreds of cases. Nobody triages that by hand inside forty minutes.
Most disputes come from real customers on orders every fraud model approved. There is nothing to screen out at checkout.
Refunds issued through automation still have to reconcile, by store, by processor, by month.
The shape of a rule set that handles hundreds of alerts a week.
The 14% rate applies above the volume tier on the pricing page. Below it the standard 20% applies.
Install in dry-run mode. Two weeks of your own alerts will tell you more than any case study.
Not answered here? Ask us directly or read the full FAQ.
That is what the rule engine is for. Rules resolve the long tail automatically and only alerts above the value where human judgement pays for itself reach a person.
Dry-run mode logs the decision the rule set would have made on every alert for two weeks without issuing a refund.
Yes. The success fee drops from 20% to 14% of prevented value above the volume tier on the pricing page.
Chargeback prevention infrastructure, starting with Shopify. Alerts, refunds and ratio monitoring in one place.
Network rule changes, threshold updates and merchant teardowns. Once a month.
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