Chargebackify receives pre-dispute notifications from card networks, matches them to orders in your connected commerce platform, and performs the actions defined by rules you configure. We do not guarantee that any specific dispute will be prevented, because the timing of issuer filings is outside our control.
You are responsible for the rules you enable and for the refunds they issue. Dry-run mode is available so that no rule acts on real money before you have seen what it would do. You must hold the authority to connect the store and processor accounts you connect.
Fees are a percentage of the value of disputes prevented, billed monthly in arrears at the rate shown on the pricing page. A dispute counts as prevented only where the alert was received before the issuer filed and the corrective action cleared inside the network window. Invoice lines may be disputed within 30 days.
You may disconnect at any time from the dashboard, with no notice period or exit fee. Outstanding success fees for disputes already prevented remain payable. We may suspend an account for non-payment or for use that breaches network rules, with notice where possible.
Our aggregate liability is limited to the fees you paid in the twelve months before the claim. We are not liable for refunds correctly issued by rules you configured, nor for chargebacks that occur outside the prevention window.
Material changes are notified 30 days before they take effect, by email to the account owner and in the dashboard. Continuing to use the service after that date accepts the revised terms.
Chargeback prevention infrastructure, starting with Shopify. Alerts, refunds and ratio monitoring in one place.
Network rule changes, threshold updates and merchant teardowns. Once a month.
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