For personal data belonging to your customers, you are the controller and Chargebackify is the processor. We process only on your documented instructions, which are given through your rule configuration and the app's normal operation.
Cloud infrastructure, error monitoring and email delivery. The current list, with locations and purposes, is published and notified 30 days before any addition.
Notification within 48 hours of becoming aware of a personal data breach affecting your data, with what is known at the time and what is still being established.
Annual SOC 2 report satisfies audit rights for most merchants. Enterprise customers may request a supervised audit once per year with reasonable notice.
On termination, data is exportable for 30 days and then deleted, except records retained under legal or network obligation.
Chargeback prevention infrastructure, starting with Shopify. Alerts, refunds and ratio monitoring in one place.
Network rule changes, threshold updates and merchant teardowns. Once a month.
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